Payment Policy

Welcome to Pawellous. This Payment Policy outlines the terms and conditions related to payments made on our website, https://pawellous.com.

Accepted Payment Methods

We accept the following payment methods:

Visa
Mastercard
American Express
Discover
Diners Club
Shop Pay
PayPal
Apple Pay
Google Pay

Apple Pay and Google Pay are shown at checkout on supported devices and browsers. Eligible customers in the United States may also choose Shop Pay Installments to pay in 4 interest-free installments, subject to approval.

All payments must be made in full at the time of purchase, unless you choose an installment option at checkout. Shipping costs and any applicable taxes are clearly displayed at checkout before you complete your order. Pawellous does not charge any hidden or undisclosed fees.

Payment Security

We use industry-standard SSL encryption and secure, PCI-compliant payment gateways to ensure that your personal and payment information is protected. We do not store your credit or debit card details.

Billing Information

Customers are required to provide accurate and complete billing information that matches the details associated with their chosen payment method. If billing information cannot be verified, we may delay processing, request additional information, or cancel the order. We reserve the right to cancel or refuse any order if fraudulent or unauthorized activity is suspected. If an order is canceled for this reason after payment has been processed, a full refund will be issued to the original payment method.

Currency

All prices listed on our website are in U.S. Dollars (USD), and all orders, including orders shipped to Canada, are processed in USD. Your bank or card issuer may apply its own exchange rate or foreign transaction fees, which are not controlled by Pawellous.

Order Confirmation

Once your payment is successfully processed, you will receive a confirmation email with your order details. Orders move to processing and shipment only after successful payment authorization.

Failed Transactions

If your payment fails or is declined, please check that your card number, expiration date, and security code were entered correctly, then contact your bank or try an alternative payment method available at checkout. We are not responsible for any charges or fees imposed by your bank, or for order delays caused by payment verification issues.

Refunds

Refunds will be processed in accordance with our Refund and Return Policy. Approved refunds will be issued to the original payment method within 10 business days. Depending on your bank or card issuer, it may take an additional 3 to 5 business days for the refund to appear on your statement.

Customer Support:

Phone: +1 (424) 247-7344
Email: info@pawellous.com
Address: 3451 Torrance Blvd, #203, Torrance, California 90503, United States
Working Hours: Monday to Friday, 9AM to 5PM PT
Last updated: October 7, 2026